No, to be a member is simply to allow you full access to the Websites Online services, and Store.
5 minutes prior to session, the therapist will attempt to contact client via the online system client provided. If therapist was not supplied with the correct platform and user information to reach patient, the therapist may reach out to you via your email address or phone number (if you have listed a phone number on file in your account.
If therapist is unable to reach you, and you do not answer the pre-video session, or the video therapy session itself, and therapist is unable to contact you within the session time, note that there are NO REFUNDS for missed sessions. An email will be sent notifying you. If you respond stating the reason for not being available, and the reasons is due to has extenuating circumstances, i.e. wifi connection in your area was out, and said reason can be verified, it is at the discretion of the organization to determine if another session will be allowed in place of the session missed. If NSC determines that the reason, or if patient does not provide needed proof; the session will be considered a Canceled without Cause, and no refund or exchange of session time will be granted for that session. Client will be permitted to order a new session at cost, if client misses that session, client will no longer be allowed to have therapy through NCS.
Any session missed due to therapist or organization, which are rare, but if circumstances are not of the clients fault, first NCS will contact client, explain circumstances, and work to find an available time for the session to be held. (NOTE: NCS will set that time in conjunction with client. PLEASE DO NOT PURCHASE A NEW SESSION OR YOU WILL BE CHARGED FOR A NEW SESSION)
Online sessions through designated video/audio apps are encrypted, patients progress notes and personal information is stored on an encrypted database. Most encrypted data cannot be accessed by hackers or others attempting to breach data. However, no data at any in-person or online software are not fully "hacker proof", but NSC uses unique identifiers to connect patients basic data, ie phone, address, etc. with progress notes. This identifier is stored on a separate server that is not related with the user's personal data, such as name, and again address, phone number, to progress notes. Progress notes uses generic terminology, such as rather than stating the patients name, the client is referred to as "Patient" or "Client" which cannot be traced back to any of NSC's patient's profile data, thus ensuring that any sensitive information provided during session cannot be connected directly to patient.